Terms of service

Scope and Seller

These Terms govern purchases from www.woodphina.com, operated under the business name woodphina at Nijo Fukui 2727-7, Itoshima-shi, Fukuoka 819-1631, Japan. We sell furniture and home decor to customers in the United States. Products are fulfilled from Japan unless an individual listing expressly states otherwise. Contact: homelia@woodphina.com.

Eligibility and Orders

You must provide accurate information and be legally able to enter into a purchase contract. A submitted order is an offer to purchase; we may verify payment, availability, delivery feasibility, or suspected fraud before acceptance. If we cannot fulfill an order, we will notify you and issue any refund required by law. We do not reserve the right to cancel accepted orders arbitrarily or retain payment for undelivered merchandise.

Product Information and Safety

Product descriptions, measurements, materials, colors, assembly instructions, and weight limits should be reviewed before ordering. Minor appearance variations can occur because of lighting or screens, but material discrepancies are subject to applicable remedies. Customers must follow supplied assembly and safety instructions, including anti-tip guidance where applicable. We will not knowingly misrepresent product composition or safety certifications.

Pricing, Payments, and Taxes

Prices and shipping charges are displayed in U.S. dollars unless checkout clearly states otherwise. Applicable charges are disclosed before order submission. Available payment methods are those shown at checkout. Payment processing may be performed by third-party providers. For orders delivered to the United States, woodphina uses a Delivered Duty Paid (DDP) shipping arrangement as described in the Shipping Policy; ordinary import duties and customs clearance charges associated with the agreed shipment are the seller’s responsibility. Applicable sales tax, if charged, is shown at checkout. We will not demand undisclosed import charges after purchase.

Shipping, Delivery, and Risk

Estimated order processing is 1–3 business days and estimated transit is 5–8 business days after dispatch, subject to the actual service and shipment circumstances. These are estimates, not guaranteed delivery dates. We will comply with applicable FTC shipping-delay and refund requirements. Risk of loss and responsibility for transit damage remain subject to applicable law and the Shipping and Return & Refund Policies; a delivery scan does not automatically defeat a substantiated nonreceipt or concealed-damage claim.

Large-Item Delivery

Freight delivery may require a scheduled appointment, accessible road, safe unloading area, and an adult recipient. Curbside or threshold delivery is the default unless a different service is expressly purchased or offered. Indoor placement, upstairs delivery, assembly, installation, hoisting, and debris removal are not included unless stated at checkout. Please communicate known access constraints in advance. Any extra charges must be disclosed and accepted before they are incurred.

Returns, Damage, and Warranty

The Return & Refund Policy governs voluntary returns, damage reporting, refusals, and refunds. Any express warranty must be stated in product-specific written terms made available before purchase where required. No statement here limits rights under state consumer protection, product liability, or implied warranty law.

Acceptable Website Use

You may not interfere with website security, use the site for fraud, infringe intellectual property, or submit unlawful content. We may take proportionate measures to protect the store and customers.

Intellectual Property

The store’s original text, graphics, and branding are protected to the extent permitted by applicable law. Third-party trademarks remain the property of their owners. No license is granted beyond ordinary personal use of the website.

Liability and Mandatory Rights

To the fullest extent permitted by applicable law, we are not responsible for indirect or consequential losses unrelated to a legally established breach. Nothing in these Terms excludes liability for fraud, willful misconduct, personal injury, defective products, or other liability that cannot legally be excluded, or limits statutory remedies. Any unenforceable provision will be severed without affecting the remainder.

Disputes and Applicable Law

Please contact us first so we can try to resolve concerns informally. Applicable law and courts will be determined under mandatory conflict-of-laws, consumer protection, and jurisdiction rules. These Terms do not require binding arbitration, waive class proceedings, or deprive U.S. consumers of non-waivable protections.

Changes and Contact

Updated terms apply prospectively unless law permits otherwise; the terms applicable to an accepted order will not be changed retroactively without a lawful basis. Contact: homelia@woodphina.com. Address: Nijo Fukui 2727-7, Itoshima-shi, Fukuoka 819-1631, Japan.