Customs, Duties & International Orders

Customs, Duties & International Orders

1. International Fulfillment

woodphina fulfills orders for U.S. customers from its warehouse in Japan. Orders may undergo export procedures, international transportation, and U.S. customs clearance.

2. Delivered Duty Paid (DDP)

woodphina uses a Delivered Duty Paid (DDP) shipping arrangement for orders shipped from Japan to the United States. Under this arrangement, woodphina is responsible for import duties and applicable customs clearance charges associated with bringing the ordered goods into the United States, subject to the terms of the transaction and applicable law.

Customers should not be required to pay an undisclosed import duty or customs brokerage charge to receive an order sold on DDP terms. If a carrier requests such a payment, contact us before paying when reasonably possible.

3. Sales Tax and Checkout Pricing

Any sales tax collected on an order is shown during checkout as applicable. Product prices, shipping charges, and taxes payable by the customer are displayed before purchase. Import duties covered by our DDP arrangement are not separately charged to customers at delivery.

4. Customs and Delivery Delays

Customs inspections, document requests, or carrier processing may affect delivery timing. Customers may be asked to provide reasonable information needed to complete lawful delivery; such a request does not by itself shift the seller's DDP duty-payment responsibility to the customer.

5. Questions About Charges

If you receive an unexpected customs or import charge request for a woodphina order, contact homelia@woodphina.com and provide the carrier notice and order number.

6. How Import Handling Applies to the Catalog

Items in our catalog range from home textiles and decor to furniture, garden structures, and other household goods. Customs classification and import processing may differ by product type, material, and shipment.

Orders shipped from our Japan warehouse to U.S. destinations are handled on a delivered-duty-paid (DDP) basis as described in our Shipping Policy. Import duties and customs charges covered by that arrangement are not collected separately from the customer at delivery. Any shipping or other charges payable by the customer are disclosed before checkout completion.