Frequently Asked Questions

Frequently Asked Questions

1. Where do orders ship from?

Orders for U.S. customers ship from our warehouse in Japan. They are not shipped from a U.S. domestic warehouse.

2. How long does delivery take?

Order processing generally takes 1–3 business days, followed by an estimated 5–8 business days in transit. Customs clearance, carrier scheduling, and destination conditions can affect actual delivery.

3. Will I need to pay import duties at delivery?

woodphina uses DDP shipping for orders from Japan to the United States. Import duties and applicable customs clearance charges covered by the DDP arrangement are the seller's responsibility. Contact us if a carrier requests an unexpected payment.

4. How are shipping charges determined?

Applicable shipping charges are displayed before you place your order. Large furniture shipping charges can vary with the item, destination, and delivery service.

5. Does delivery include carrying furniture upstairs or assembly?

Not unless the selected delivery service expressly includes those services. Check the available delivery terms before ordering.

6. What should I do if my furniture arrives damaged?

Contact homelia@woodphina.com with your order number, a description of the issue, and photos when available. Keep packaging when practical. Your legal rights are not automatically lost because damage was discovered after delivery.

7. How do I request a return?

Email homelia@woodphina.com with your order number and item details. Wait for return instructions before arranging shipment of large furniture. Return eligibility and charges are governed by our Return & Refund Policy and applicable law.

8. How long do refunds take?

Refunds are generally initiated within 3–7 business days after the applicable review or return process is completed. Banks and payment providers may take another 5–15 business days to post funds. Applicable legal deadlines control.

9. Does furniture include a warranty?

Any express warranty for a specific item is identified in the applicable product documentation or warranty terms. Consumer rights under applicable law are not replaced by a voluntary warranty.

10. How can I contact woodphina?

For product, order, shipping, or after-sales questions, email homelia@woodphina.com.

11. Which Products Does woodphina Sell?

Our catalog includes accent chairs, bookcases, storage benches, hall trees, room dividers, mirrors, rugs, curtains, bedding, garden beds, arbors, trellises, patio awnings, and other home, garden, pet, hobby, and travel products. Each product page identifies the item and available options.