Shipping policy

Origin and Destinations

woodphina ships orders to eligible U.S. addresses directly from a warehouse in Japan. We do not represent these shipments as originating from a U.S. domestic warehouse. Availability of service to Alaska, Hawaii, Puerto Rico, U.S. territories, P.O. boxes, military addresses, remote islands, or difficult-access locations depends on carrier coverage and will be confirmed before fulfillment. Large freight cannot ordinarily be delivered to a P.O. box.

Processing and Transit Estimates

Order processing normally takes 1–3 business days, excluding weekends and applicable holidays. After dispatch from Japan, estimated transportation is 5–8 business days for eligible shipments under normal conditions. Total indicative time is therefore approximately 6–11 business days, but customs checks, weather, peak seasons, carrier capacity, freight appointment scheduling, and remote delivery can extend transit. We will provide tracking when available. These estimates are not unconditional delivery guarantees.

Shipping Charges

Our currently displayed standard U.S. shipping offer is $19.99, with free standard shipping on qualifying orders of $359 or more. This rate does not automatically guarantee that every oversized or remote-address furniture shipment qualifies. If a specific item or address requires a freight surcharge or special service, the total charge must be shown and accepted before payment; if we cannot honor the confirmed checkout price, we will seek your agreement to an alternative or cancel and refund the order. We do not add undisclosed post-purchase freight charges.

Large Furniture and Freight Delivery

Oversized furniture may travel by a combination of international air or sea transportation, customs clearance, and domestic freight service. Carrier selection depends on dimensions, weight, and route; carriers displayed as available in Shopify are not a promise that each will handle every furniture item. Standard service is generally curbside or threshold delivery as specified for the order. White-glove placement, stairs, assembly, installation, and packaging removal are not included unless explicitly offered and purchased. A carrier may contact you to schedule delivery; an adult may be required to receive the item.

Delivery Access Restrictions

Before ordering, check doorways, hallways, elevators, loading zones, building restrictions, and access roads against product dimensions. Inform us promptly about stairs, narrow roads, gated properties, or other obstacles. A carrier may be unable to enter a property, climb stairs, or use unsafe unloading areas. We will discuss available alternatives before incurring extra fees. If delivery is not feasible, we will address cancellation or return costs fairly, based on disclosed terms and applicable law.

DDP Customs and Import Duties

Orders are shipped on a Delivered Duty Paid (DDP) basis for the agreed U.S. destination. woodphina is responsible for arranging and paying applicable import duties, customs brokerage and clearance charges, and import-related taxes or fees covered by the DDP arrangement. The customer should not be required to pay an unexpected customs duty to obtain a properly addressed order. If a carrier or customs representative requests such payment, do not pay without first contacting us at the email below; we will investigate and arrange resolution. Separately disclosed U.S. sales tax, if applicable, is calculated at checkout. Customer-caused costs from inaccurate information or unauthorized changes may be addressed separately only where lawful and clearly disclosed.

Delivery Inspection and Damage

At delivery, inspect the carton for crushing, tears, punctures, moisture, or missing pieces. If safe, document damage on the delivery receipt and take photos before unpacking. Notify us promptly, preferably within 48 hours for visible damage, and as soon as reasonably possible for concealed damage. These are evidence-preservation recommendations, not a forfeiture of statutory rights. Keep packaging pending instructions. If the item is seriously damaged or unsafe, you may refuse delivery and contact us. We will coordinate the appropriate carrier claim and customer remedy.

Refused or Missed Delivery

If the carrier cannot complete delivery because of an incorrect address, repeated missed appointments, or an undisclosed access obstacle, contact us to arrange a solution. Any additional redelivery, storage, or return charges must be disclosed and accepted in advance where required by law. Refusal due to serious visible damage or a seller error will not incur a change-of-mind penalty. Undamaged change-of-mind refusals follow the Return & Refund Policy.

Delays and Cancellations

If we cannot ship by the stated shipment time, we will notify you and offer the legally required option to consent to a revised shipment date or cancel for a prompt refund. Where no shipment time was stated, applicable FTC default timing rules apply. If we cannot fulfill the order, we will promptly refund the amount required by law. A shipment being held by customs or delayed in domestic transit will be investigated with the carrier; we will not simply shift responsibility for an undelivered order to the customer.

Tracking and Contact

For delivery questions, missed freight appointments, or unexpected customs requests, contact homelia@woodphina.com with your order number. Business address: Nijo Fukui 2727-7, Itoshima-shi, Fukuoka 819-1631, Japan. Telephone: 817092026638.