Delivery Inspection & Freight Damage

Delivery Inspection & Freight Damage

1. At the Time of Delivery

If reasonably possible, check the number of packages and inspect outer cartons for punctures, crushing, water exposure, or other visible damage before the driver leaves. Note visible damage on the delivery record when the carrier permits it.

Do not place yourself or others at risk to inspect, move, or open heavy furniture.

2. After Unpacking

Unpack carefully and inspect the furniture for visible damage, missing parts, and differences from the item ordered. Keep photographs of the packaging and affected parts when practical. Some freight damage is concealed until packaging is removed.

3. If Something Is Wrong

Contact homelia@woodphina.com with your order number and a description of the issue. Include photos if reasonably available. We will review the matter and discuss an appropriate resolution under the Return & Refund Policy and applicable law.

4. When Refusal May Be Appropriate

If a shipment is visibly and substantially damaged, or a carrier cannot safely complete the delivery, you may contact us for instructions and may refuse delivery when reasonably necessary. A refusal based solely on a change of mind may be handled differently from a refusal caused by damage or nonconformity, subject to applicable law and disclosed return terms.

5. Your Rights Are Preserved

Signing a delivery receipt or failing to identify concealed damage at the doorstep does not automatically eliminate rights that cannot lawfully be waived. We do not impose a universal 24-hour or 48-hour deadline as a condition of legally required remedies.

6. What to Inspect for Each Product Type

For bookcases, hall trees, chairs, benches, room dividers, and tables, inspect cartons for crushing or punctures and check panels, frames, legs, hardware, and moving components after unpacking.

For mirrors and glass-topped items, check for cracks and shattered glass without exposing yourself to sharp edges. For awnings, arbors, trellises, and raised garden beds, check long components, corners, fasteners, and package counts. For bedding, curtains, and rugs, check for moisture, tearing, and incorrect items.

A carrier's delivery receipt or a missing damage notation does not automatically waive rights under applicable law. If damage is discovered later, contact us with the order number and available photos.