Return Request & Cancellation Guide

Return Request & Cancellation Guide

1. Requesting a Return

To request a return, contact woodphina at homelia@woodphina.com with your order number, the item you wish to return, and the reason for the request. Our Return & Refund Policy governs eligibility, applicable return windows, and any return shipping charges.

Please do not ship furniture to an address without receiving return instructions. Large furniture may require a scheduled carrier pickup or other freight arrangements.

2. Changing or Canceling an Order

If you need to change or cancel an order, email homelia@woodphina.com as soon as possible. We will review the order's fulfillment status. A change or cancellation may not be possible after shipment or carrier handoff.

If an order has already shipped, any return will be handled under the Return & Refund Policy and applicable law.

3. Damaged, Incorrect, or Defective Items

If furniture arrives damaged, is materially different from what was ordered, or appears defective, describe the issue and provide photographs when reasonably available. We will review the circumstances and applicable remedies.

A request for photographs helps us investigate damage but does not eliminate any rights provided by applicable law. Please retain packaging when practical until the issue is reviewed.

4. Refunds

Approved refunds are generally initiated within 3–7 business days after the applicable review or return process is completed. Financial institutions may take an additional 5–15 business days to post the credit. These are estimates, not a waiver of any faster deadline required by law.

5. Returns Across Different Product Types

Our assortment includes assembled or assembly-required furniture, oversized outdoor items, textiles, mirrors, and smaller accessories. Return packaging, carrier arrangements, and the ability to ship by standard parcel service depend on the specific product.

For a chair, storage bench, bookcase, room divider, patio awning, or other large item, contact us before arranging return transportation. For bedding, curtains, rugs, and other textiles, include the product name and condition when requesting a return. Any eligibility requirements, refund deductions, and return-shipping responsibilities are governed by the Return & Refund Policy and applicable law.