Product Concerns & Resolution Process

Product Concerns & Resolution Process

1. Reporting an Issue

If an item is damaged, defective, incomplete, or different from the item ordered, contact homelia@woodphina.com. Include your order number, a description of the concern, and photographs or other relevant information when available.

For freight damage, pictures of the outer packaging, shipping labels, and affected parts can help us investigate. You may report concealed damage discovered after unpacking.

2. Review and Available Resolutions

We review product concerns based on the order details, product description, available evidence, and applicable law. Depending on the circumstances, an appropriate resolution may include replacement parts, repair arrangements, a replacement item, a refund, or another remedy agreed upon with the customer.

We do not require customers to accept a store credit instead of a refund where a refund is legally required.

3. Freight Damage and Delivery Notes

When feasible, inspect packages at delivery and note visible damage on the carrier's delivery record. If the shipment appears seriously damaged, contact us promptly for guidance before refusing delivery when possible.

Failure to inspect a shipment immediately, obtain a driver's signature, or report damage within an arbitrary short period does not automatically waive rights under applicable law.

4. Consumer Rights

Nothing on this page limits rights or remedies that cannot lawfully be excluded under applicable federal or state law.

5. Examples of Product-Specific Concerns

For furniture and shelving, describe issues such as damaged panels, missing hardware, unstable components, or a mismatch between the received item and the listing. For mirrors, photograph any broken glass without handling sharp fragments.

For bedding, curtains, and rugs, identify any incorrect size, color, quantity, or visible damage. For outdoor structures, raised garden beds, and awnings, report missing parts or damaged supports before installation. Provide clear photos of the product, affected parts, packaging, and shipping label when reasonably available.