Refund policy

Overview

woodphina sells furniture and home decor to customers in the United States. Orders are fulfilled from Japan, not a U.S. domestic warehouse. This policy applies to purchases from www.woodphina.com and does not limit any non-waivable rights under applicable law.

30-Day Return Window

For an ordinary change-of-mind return, contact us within 30 calendar days after the item is delivered. Items should be unused, unassembled where reasonably possible, and in resalable condition with accessories, instructions, and original packaging where available. Reasonable inspection to determine the nature and condition of an item does not automatically disqualify a return. If a return is rejected, we will explain why. Customized or made-to-order items may be excluded from change-of-mind returns only when clearly identified as such before purchase and to the extent permitted by law; this does not affect remedies for defects, misdescription, or damage.

How to Request a Return

Email homelia@woodphina.com with the order number, item name, delivery date, reason for return, and photos if there is a product issue. We will provide written instructions and, where applicable, a return authorization and freight arrangements. Do not send a large item to the business address without written approval: oversized freight requires advance coordination. Our listed business and return contact address is Nijo Fukui 2727-7, Itoshima-shi, Fukuoka 819-1631, Japan. We will not require customers to arrange or pay for an international return when the item was damaged, defective, incorrect, or materially not as described.

Return Shipping and Freight Costs

For a voluntary change-of-mind return, the customer is responsible for the actual, reasonable return transportation cost, disclosed before the customer agrees to proceed. Oversized international freight can be expensive and depends on dimensions, weight, pickup location, packaging, and carrier availability; no fixed charge or restocking fee is imposed by this policy. We do not deduct undisclosed charges. For damaged, defective, wrong, or materially misdescribed items, woodphina will arrange and pay reasonable return or collection costs, or provide another appropriate remedy. If a product cannot safely be shipped back, contact us before moving or disposing of it.

Large Furniture: Inspection and Damage

Inspect the exterior packaging and, if safely possible, the item at delivery. Note visible carton or product damage on the delivery receipt, take photographs, and notify us promptly, preferably within 48 hours. Hidden damage should be reported as soon as reasonably discovered. These reporting targets help preserve carrier evidence but are not absolute deadlines that extinguish statutory rights. Keep packaging until we advise otherwise. Do not attempt to use structurally damaged furniture. For verified transit damage, missing parts, manufacturing defects, or incorrect items, we will offer an appropriate remedy, such as replacement parts, repair, replacement, or refund, consistent with applicable law and the nature of the problem.

Refusing Delivery

If a shipment is visibly crushed, wet, unsafe, or materially damaged, you may refuse delivery, photograph the condition where possible, and notify us promptly. Refusal for documented carrier damage will not be treated as a change-of-mind return. If you refuse an undamaged, correctly shipped order solely because you changed your mind, actual carrier return or redelivery costs may be deducted from the refund only where law permits and the applicable charges were disclosed or accepted in advance. Do not refuse delivery merely because a carrier requests unexpected import duties: contact us immediately because orders are sold DDP.

Delivery Access and Failed Delivery

Standard delivery does not include room-of-choice placement, stairs, hoisting, assembly, installation, or packaging removal unless expressly offered at checkout. Customers should provide accurate contact information and disclose access restrictions. Where a carrier cannot safely reach the address, we will work with you on a practical alternative. Any additional service charge must be communicated and accepted before it is incurred; we will not impose undisclosed penalties. If fulfillment is impossible, we will determine an appropriate cancellation and refund under applicable law and the circumstances.

Refunds

Once an eligible return is received and inspected, or a refund is otherwise approved without a return, we aim to initiate the refund within 3–7 business days. For an order canceled because we cannot ship as promised, we will issue the refund within the timeframe required by the FTC Mail, Internet, or Telephone Order Merchandise Rule, generally no later than seven working days for qualifying third-party-payment transactions. Refunds normally go to the original payment method. Financial institutions may take approximately 5–15 business days to post the credit; that posting period is outside our control. For seller-error or legally required refunds, applicable original shipping charges will also be refunded as required by law.

Cancellations and Exchanges

Request cancellation as soon as possible by email. Before shipment, an eligible cancellation will be refunded in accordance with applicable law. After handoff to the carrier, rerouting may not be possible and the return process may apply. Exchanges depend on stock and freight availability; we will explain the options and any customer-paid costs before proceeding.

Product Warranties and Legal Rights

Any express written manufacturer or seller warranty applies only if provided with the particular product and made available before purchase as required by law. This general policy does not create a fixed-duration furniture warranty or replace a product-specific warranty. State-law implied warranties and other mandatory consumer remedies remain in effect to the extent applicable. Ordinary wear, misuse, improper assembly, unauthorized alterations, and accidental damage are not automatically manufacturing defects.

Contact

woodphina | Nijo Fukui 2727-7, Itoshima-shi, Fukuoka 819-1631, Japan | Email: homelia@woodphina.com | Telephone: 817092026638 | Website: www.woodphina.com