Contact information

Store and Operator

Store name and operating business name: woodphina. Business type: independently operated business (sole proprietorship, as identified by the operator). This store serves U.S. customers and fulfills orders from Japan.

Business Address

Nijo Fukui 2727-7, Itoshima-shi, Fukuoka 819-1631, Japan. This is the business and return contact address. Large-item returns must be authorized and coordinated in advance; do not send unsolicited freight shipments to this address.

Customer Support

Email: homelia@woodphina.com. Telephone: 817092026638. Website: www.woodphina.com. Email is the preferred contact method for order issues because it allows us to retain photographs, tracking details, and written resolutions. Telephone availability and international calling charges may vary.

What to Include in Your Message

For order status, include your order number and the email address used at checkout. For damaged or defective furniture, include photographs of the packaging, shipping label, affected area, and product. For privacy requests, describe the right you wish to exercise; do not send payment card numbers or identity documents unless we specifically request a secure verification method.

Shipping and Returns

Orders are shipped from Japan to the United States under a DDP arrangement. Processing is generally 1–3 business days and transit is estimated at 5–8 business days after dispatch. Refer to our Shipping Policy and Return & Refund Policy for full terms. We coordinate approved oversized-item returns rather than asking customers to send furniture without instructions.

Legal and Privacy Requests

For legal notices, complaints, warranty questions, and privacy rights requests, use homelia@woodphina.com or the business mailing address above. We will review inquiries and respond within timeframes required by applicable law.