Large Furniture Delivery Guide

Large Furniture Delivery Guide

1. Where Orders Ship From

Orders placed with woodphina for delivery in the United States are fulfilled from our warehouse in Japan. They are international shipments, not shipments from a U.S. domestic warehouse.

2. Estimated Timing

Order processing generally takes 1–3 business days. Estimated transit time is 5–8 business days after dispatch. Actual delivery may take longer because of customs clearance, freight scheduling, weather, carrier capacity, remote destinations, or other circumstances beyond the normal transit estimate.

Delivery estimates are not guaranteed appointment dates. If we cannot ship within the time promised or otherwise required by law, we will provide the applicable notice and options, including cancellation and refund where required.

3. Freight and Delivery Access

Large or heavy furniture may be delivered by a freight carrier rather than a standard parcel service. The carrier's service level determines whether delivery is curbside, at the building entrance, or includes additional handling. Inside delivery, stair carrying, assembly, packaging removal, and removal of old furniture are not included unless expressly offered and confirmed before purchase.

Customers should ensure that the destination can be accessed by an appropriate vehicle and that building rules, loading areas, elevators, doorways, and stairways allow delivery. If delivery access is restricted, contact us before placing an order.

4. Shipping Charges

Shipping charges, including any applicable large-item or destination-based charges, are shown before the order is placed. Any additional optional delivery service must be disclosed and agreed to before it is charged. We do not impose undisclosed shipping charges after checkout.

5. Delivery Questions

For delivery questions or a potential access issue, email homelia@woodphina.com with your order number and the relevant details.

6. Parcel and Oversized Product Differences

Our catalog includes smaller products such as bedding, curtains, and accessories, as well as heavier or bulkier items such as chairs, bookcases, storage benches, outdoor structures, and a folding table tennis table. Delivery method, package count, handling requirements, and any additional charges depend on the product and destination.

Some products may arrive in multiple cartons or require assembly after delivery. Delivery to an upper floor, inside a home, or through restricted-access areas is not included unless expressly shown as part of the purchased delivery service. All applicable shipping charges are presented before an order is placed.